Effective Date: 29 August 2026
At SKYN Project, we are committed to providing our customers with genuine, high-quality skincare, hair-care, health supplements, and wellness products. We carefully inspect and pack every order before dispatch.
If you receive a damaged, defective, incorrect, or incomplete order, please contact us and we will be happy to assist you in accordance with the policy below.
1. Return Eligibility
Returns are accepted only in the following circumstances:
- The product received is damaged or defective.
- The product received is different from the product ordered.
- The order is incomplete or missing an item.
- The product has been damaged during transit.
To be eligible for a return, the product must:
- Be unused and unopened, wherever applicable.
- Be returned in its original packaging.
- Include all original labels, seals, accessories, and promotional items, if applicable.
- Be accompanied by the order details/invoice.
- Be reported to us within [7 days] of delivery.
2. Non-Returnable Products
For hygiene, safety, and product-quality reasons, the following products generally cannot be returned once opened or used:
- Skincare and cosmetic products that have been opened or used.
- Hair-care products that have been opened or used.
- Health and dietary supplements that have been opened.
- Products with broken, removed, or tampered safety seals.
- Products damaged due to improper storage or use after delivery.
- Products purchased as part of a clearance, final-sale, or non-returnable promotion, where specifically mentioned on the product page.
If a product is received damaged or defective, please contact us before using or discarding the product.
3. Damaged or Incorrect Orders
Please inspect your package immediately after delivery.
If you receive a damaged, incorrect, or incomplete order, contact us within [48 hours/7 days] of delivery with:
- Your order number.
- A clear photograph of the shipping package.
- Photographs/videos showing the product and damage, if applicable.
- A description of the issue.
Our team will review the request and, if approved, arrange a replacement or refund as applicable.
4. How to Request a Return
To request a return, please contact our customer support team at:
Email: [customer support email]
Phone/WhatsApp: [customer support number]
Please mention “Return Request – Order #[Order Number]” in your communication.
Once your request is received, our team may ask for photographs or videos to verify the condition of the product.
Do not send any product back without receiving return instructions from our team.
5. Return Shipping
If the return is due to an error on our part, such as receiving a damaged, defective, incorrect, or incomplete product, SKYN Project will arrange or reimburse the applicable return shipping costs, subject to verification.
For other return requests, where applicable, the customer may be responsible for the return shipping charges.
6. Refunds
Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved, the refund will be processed through the original payment method, wherever possible.
Refund processing may take [5–7 business days] after approval. The time taken for the amount to reflect in your account may vary depending on your bank, card issuer, payment gateway, or other financial institution.
7. Replacement
Where applicable, SKYN Project may offer a replacement instead of a refund for products that are:
- Damaged during transit.
- Defective upon arrival.
- Incorrectly shipped.
- Missing from the original order.
Replacement is subject to product availability.
If the same product is unavailable, we may offer an alternative solution or refund, as applicable.
8. Order Cancellation
Orders may be cancelled only before they are dispatched.
Once an order has been shipped, cancellation may no longer be possible. In such cases, you may contact our customer support team for assistance.
If an eligible cancellation is approved, the refund will be processed to the original payment method.
9. Refunds for Failed or Cancelled Orders
If payment has been successfully deducted but the order cannot be processed due to technical issues, stock unavailability, or any other reason attributable to SKYN Project, the applicable amount will be refunded.
The refund will generally be processed through the original payment method.
10. Refunds for Undelivered Orders
If an order is returned to us by the courier because of an incorrect address, failed delivery attempts, refusal to accept the package, or other reasons attributable to the customer, please contact our customer support team.
Any refund in such cases may be subject to applicable shipping, return, or handling charges.
11. Products With Expired or Short Expiry
If you receive a product that is expired or does not meet the applicable expiry requirements stated on the product listing, please contact us immediately with your order details and photographs of the product showing the expiry information.
After verification, we will provide an appropriate resolution, which may include replacement or refund.
12. Important Note About Product Results
Skincare, hair-care, supplements, and wellness products can produce different results for different individuals.
A product cannot be returned or refunded solely because it did not produce the expected personal results, unless the product is otherwise eligible for return under this policy.
Please read the product description, ingredients, usage instructions, warnings, and other information carefully before placing your order.
13. Policy Changes
SKYN Project reserves the right to modify, update, or amend this Refund & Return Policy at any time without prior notice.
Any changes will become effective once the updated policy is published on our website.
14. Contact Us
For questions regarding returns, replacements, cancellations, or refunds, please contact:
SKYN Project
Website: https://skynproject.in/
We recommend keeping your order number and invoice available when contacting our customer support team.